Số 226 | Tháng 01/2025
Hành vi lãnh đạo và hiệu quả công việc của nhân viên các ngân hàng thương mại: Vai trò trung gian của hành vi đổi mới
Nguyễn Duy Khánh, Hoàng Thị Thanh Hằng
Tóm tắt:
Nghiên cứu này khám phá mối quan hệ giữa hành vi lãnh đạo (HVLĐ), hành vi đổi mới của nhân viên và hiệu quả công việc (HQCV) tại các ngân hàng thương mại (NHTM) trên địa bàn Thành phố Hồ Chí Minh (TP. HCM). Từ 650 bảng câu hỏi phát ra, 561 bảng câu hỏi hợp lệ đã được phân tích bằng các kỹ thuật thống kê như SPSS và AMOS, bao gồm phân tích nhân tố khám phá, phân tích nhân tố khẳng định và mô hình phương trình cấu trúc. Kết quả nghiên cứu chỉ ra rằng HVLĐ có tác động trực tiếp và cùng chiều đến HQCV. Đặc biệt, tác động này càng đáng kể khi hành vi đổi mới của nhân viên đóng vai trò trung gian, giúp biến những ý tưởng sáng tạo thành hành động thiết thực. Ngoài ra, HVLĐ cũng đã được chứng minh là một yếu tố thúc đẩy hành vi đổi mới, tạo điều kiện cho nhân viên hiện thực hóa các sáng kiến mới. Nghiên cứu không chỉ mở rộng sự hiểu biết về vai trò của HVLĐ trong việc cải thiện HQCV mà còn nhấn mạnh đến nhu cầu khuyến khích đổi mới trong các tổ chức. Những phát hiện này có ý nghĩa quan trọng đối với các nhà quản lý và lãnh đạo ngân hàng trong việc xây dựng môi trường làm việc linh hoạt, tăng cường năng lực đổi mới và cải thiện hiệu quả tổ chức, đặc biệt là trong bối cảnh cạnh tranh ngày càng gia tăng.
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Leadership Behaviour and Job Performance of Commercial Bank Employees: The Mediating Role of Innovative Behaviour
Abstract:
This study investigates the relationship between leadership behaviour, employee innovative behaviour, and job performance in commercial banks in Ho Chi Minh City. A total of 650 questionnaires were distributed, with 561 valid responses analyzed using statistical techniques, including exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modelling (SEM) via SPSS and AMOS. The findings indicate that leadership behaviour has a direct and positive impact on job performance. This effect is significantly enhanced when employee innovative behaviour serves as a mediator, enabling the transformation of creative ideas into practical actions. Additionally, leadership behaviour has been shown to foster innovation, encouraging employees to generate and implement new initiatives. By expanding the understanding of leadership behaviour’s role in enhancing job performance, this study underscores the importance of fostering innovation within organizations. The findings provide valuable insights for bank managers and leaders, emphasizing the need to cultivate a flexible and innovation-driven work environment to strengthen organizational performance, particularly in an increasingly competitive banking sector.